Every toy that is returned to us undergoes a rigorous cleaning and sterilization process. Each toy is assessed, checked and graded, according to the material it is made from and the condition it has been returned in. We utilize cleaning products specifically designed for children's toys, sourced from brands known for their high professional standards.

每個玩具都會經過嚴格的清潔和消毒過程。根據玩具的材質和退回時的狀況，我們會對每個玩具進行評估、檢查和分級。我們使用專為兒童玩具設計的清潔產品，這些產品來自以其高專業水準而聞名的品牌。

For plastic and wooden toys, we wipe with an anti-bacterial liquid that effectively eliminates 99.9% of bacteria, including E. coli, salmonella, MRSA and viruses, including Coronavirus and flu. Toys are cleaned and disinfected using steam cleaners that utilizes pressure and hot steam, to do the job effectively without leaving behind any trace of chemicals. As steam cleaning does not use any chemical cleaning agents, it prevents allergen residues from forming on the cleaned surfaces. This provides a safe environment for small children in particular, and allergy sufferers can also breathe a sigh of relief.

Thorough cleaning with the steam cleaner removes 99.99% of all common household bacteria from common household hard surfaces.

對於塑料和木製玩具，我們會使用抗菌液進行擦拭，能有效殺滅99.9％的細菌，包括大腸桿菌、沙門氏菌、MRSA以及冠狀病毒和流感等病毒。玩具通過使用蒸汽清潔器進行清潔和消毒，利用蒸汽的壓力和高溫能夠有效地完成工作，而不會在清潔表面留下任何化學殘留物。由於蒸汽清潔不使用任何化學清潔劑，因此可以防止過敏原殘留在清潔表面上，為尤其是年幼的小孩提供了一個安全的環境，同時也讓過敏者能夠安心呼吸。

蒸汽清潔能徹底去除常見家居硬表面上99.99％的細菌。

Our commitment to safety extends beyond the cleaning process. We have established Pippa Swap! as a centrally managed service because we firmly believe it offers superior quality control and a better customer experience.

我們對安全的承諾不僅僅限於清潔過程。我們建立了Pippa Swap!，堅信我們能提供優質的品質控制和更好的客戶體驗。

To guarantee the utmost safety, we source our toys directly from reputable manufacturers and distributors. We only choose toys that meet UK and ECC safety standards, and all our toys contain a CE Mark or a UKCA Mark, showcasing the highest standards in toy safety in the world.

為了確保最高的安全性，我們直接從知名的製造商和經銷商採購玩具。我們只選擇符合英國和歐洲共同體安全標準的玩具，所有玩具都擁有CE標誌或UKCA標誌，展示了世界上最高的玩具安全標準。

Furthermore, we prioritize toy brands that produce well-made, durable toys built to withstand the test of time. Ensuring parents can easily find a toy that is suitable and safe for their little one.

此外，我們優先考慮生產高品質、耐用的玩具品牌，以經受時間考驗。確保家長能輕鬆找到合適和安全的玩具給他們的小孩。

Maintaining our strict standards, we work hard to ensure each and every customer receives our toys in a great and safe condition. When toys are returned to us, we conduct thorough checks to ensure they are in safe working condition. Any toys that fall short undergo assessment by our specialist team at the Pippaphant Workshop. If any broken or unsafe parts are identified, they are promptly removed and replaced with parts. In cases where a part cannot be replaced entirely, the toy is taken out of circulation and responsibly recycled.

保持嚴格的標準，我們努力確保每個家庭收到的玩具都處於良好和安全的狀態。當玩具退回到我們這裡時，我們進行全面檢查，確保它們處於安全工作狀態。任何不符合要求的玩具都會由我們在Pippaphant的專業團隊進行評估。如果發現任何損壞或不安全的部件，我們會立即將其拆除並更換。在無法完全更換部件的情況下，該玩具將被撤出使用並進行負責任的回收。

Additionally, each toy undergoes a rigorous cleaning and sterilization process and details of this can be found below. We take extra care when preparing your order, double-checking each toy to ensure it is in a "ready to play" condition.

此外，每個玩具都經過嚴格的清潔和消毒處理，詳細信息可以在下面找到。在準備您的訂單時，我們非常小心，仔細檢查每個玩具，確保它們處於“良好和安全”狀態。

While we take every precaution to ensure that the toys arrive in a safe working condition, we recommend that parents double-check the toys before allowing their children to play with them, as damage can occur during transit. Your child's safety is our top priority.

儘管我們采取了一切預防措施，確保玩具在安全的工作狀態下到達，但我們建議家長在允許孩子玩耍之前再次檢查玩具，因為在運輸過程中可能會損壞。您孩子的安全是我們的首要任務。

At Pippa Swap! we value the importance of providing toys that are not only great but also safe. We strive to deliver an outstanding and secure experience for every customer within our community.

在Pippa Swap！中，我們重視提供既優秀又安全的玩具的重要性。我們努力為我們社區中的每一位家庭提供卓越且安全的體驗。